Q- How long is your turnaround?
A- My turnaround varies from month to month. Usually it is around 2 weeks. However, at times It can reach 4-5 weeks (usually around holidays). Please message me if you have a need by date for your order. I will always keep a current turnaround time frame on my home page.
Q- What are you care instructions?
A- I recommend hand washing and hang drying all of my items. If you need to iron turn the garment inside out and press with iron, do not iron directly over the embroidery or applique. THIS IS VERY IMPORTANT:: DO NOT MACHINE WASH ANY ITEM THAT HAS GLITTER FABRIC IN THE DESIGN. DO NOT IRON OVER ANY OF THE GLOW THREAD!
Q- Do you offer refunds?
A- I am sorry but I do not give refunds. ALL sales are 100% final. However, if a mistake was made by me I will either give you a store credit, make a new item, or fix the mistake.
Q- Can I cancel my order?
A- Yes, but you only have 24 hours after you place your order to submit a cancellation request. After the 24 hours have passed the order can not be cancelled. Please email me at firstname.lastname@example.org and state your order number and cancellation reason. If the order has already been started or the supplies for the order have already been purchased you are subject to a re-stock fee at a flat rate of $5.00.
Q- Where are you located?
A- Chattanooga, Tennessee
Q- Do you ever have sales or discounts?
A- I do! I have sales usually around holidays such as but not limited to: Christmas, Thanksgiving, Cyber Monday, Black Friday, 4th of July, Small Business Saturday, Easter, Valentine's Day, and the New Year holiday. I also have a coupons you can use everyday available here on my website only. I have free shipping on orders over $100.00, 5% off everyday on every order, and local customers get free shipping if they would rather pick up their item. Sales will be posted on my Facebook page and here on my home page.
Q- Do you offer wholesale or discounts if I order more than 1 shirt?
A- I do not offer wholesale or discounts on more than one shirt purchase. However, I do offer free shipping on orders over $100.00 and 5% off every order every day!! These coupons are only valid here on my website not on other selling platforms (ie: Etsy, Facebook, or Pay pal invoicing.)