REFUNDS/ EXCHANGES/ PROBLEMS WITH ORDERS
Due to the custom nature of my items, All sales are 100% final. I do not give refunds or allow exchanges. However, if a mistake was made by me I will either give you a store credit, fix the error, or make you a new item. This will be on a case by case basis. If you happen to damage your item(s) by not following washing instructions, stain the item, cut the item when opening your package with scissors, order the wrong size/design, the post office delays your item and it arrives late for a special event, or the post office damages your items, I can not offer you a store credit or send a new item. If you receive your item and something is wrong please contact me within 48 hours. The item must be returned to me within 5 days. After I receive the item and inspect it either a store credit will be issued, the item will be repaired, or a new item will be sent. The store credit will not include a rush or shipping credit. I do reserve the right to substitute fabrics, fonts, and thread colors as needed. If you did not specify what colors/size of design/font/ fabrics you wanted and I pick, this does not qualify for a store credit or new item being sent out. Sew Sweet N' Southern reserves the right to substitute applique fabrics with like fabrics due to discontinuation or when patterns are out of stock. Every effort will be made to match as closely as possible the original design and color hues.
After you place your order you have up to 24 hours to cancel your order. After the 24 hours have passed you can no longer cancel the order.
During checkout you will get an ****ESTIMATE**** turnaround when your items is "expected" to ship. These are only estimates and WILL vary!! I ship USPS first class mail with in the US. I also offer international shipping but only via Etsy at this time. First class mail usually takes 2-6 business days to arrive. If it has been longer than 2 weeks and your package has not arrive it may be delayed or lost. Please note: I am not responsible for USPS delays or mistakes. Once your package leaves my hands It is out my control. I can not ever guarantee your order will arrive by a specific date because there is a 3rd party between you and I that has to fulfill their part. I also offer Priority mail and Priority mail express for additional fees. These both have faster ship times and include insurance and tracking.
Some items may contain small parts. Please use adult supervision at all times while wearing any accessory. Customer acknowledges full responsibility. CUSTOMER AGREES THAT USE AND PURCHASE OF THE SERVICE IS ENTIRELY AT CUSTOMER’S OWN RISK. SERVICES/PRODUCTS ARE PROVIDED ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES CONCERNING THE AVAILABILITY , ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DEFECT, NEGLIGENCE OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE AND THE RISK OF INJURY RESTS ENTIRELY WITH CUSTOMER.NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTACT PROVIDERS SHALL BE LIABLE IN ANY WAY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE/PRODUCTS OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE/PRODUCTS. Sew Sweet n Southern will not be responsible or liable for any injuries that may incur from its product. All my listings are for my time and creative services in making this items. Copyrights of the character images or trademarks used in this design are not being sold. I do not claim ownership of these licensed characters. My fee is only for the time spent designing and customizing. I do not claim to design these images or hold copy rights. All copy rights belong to their respective owners. I am not selling images you are paying for my time to source, select, find and format images.